26 September 2012

New Kroll Ontrack study reveals that nearly 50 percent of organisations experienced email and document data loss in the past year and took half a business day or more to recover

EPSOM – 26 Sept., 2012 – Nearly half of organisations experienced data loss from the world’s two most used email and enterprise content management applications: Microsoft® Exchange Server and Microsoft® Office SharePoint® Server, in the past year, with 59 percent reporting that it took at least half of a business day to recover from that loss. This is a key finding from a recent survey conducted by Kroll Ontrack, the leading provider of data recovery, information management and e-disclosure of 326 IT managers, engineers and sales personnel from global corporations.

Forty-two percent of organisations reported experiencing at least one Exchange or SharePoint data loss in the past year, with 25 percent reporting multiple data losses. The degree of severity of data loss varied, with 20 percent categorising their loss as a level one, defined as a severe disruption, such as a down system. Sixteen percent indicated their data loss was a level two or major disruption, while 37 percent categorized their data loss as a level three occasional disruption and 18 percent indicated it was a level four minimal disruption, such as an enhancement request.

“For many businesses, regardless of size, the use of email means everything from simple internal communications or vital customer sales calls to invoicing and billing, “ said Robert Winter, chief engineer, Kroll Ontrack. “Email – and Exchange – is involved at every level of business life. Losing that information is debilitating, putting a great deal of recovery and restoration requests and thus burden on IT.”

When asked how long it took to recover from their most recent Exchange and SharePoint data loss, 59 percent of organisations reported losing at least half a day, 14 percent lost multiple days and five percent claimed they never recovered from the loss. To restore the lost data, 26 percent reported that they leveraged an existing backup. This was followed by 21 percent, who leveraged an in-house capability, 18 percent who actually recreated the data and 14 percent who used a data recovery software tool. Sixty percent of respondents said the financial impact of their data loss was £30,000 or greater and three percent experienced a loss of more than £615,000.

“Based on the results of this survey, it is clear that data loss events on these business critical applications remain an ongoing challenge for IT,” added Winter. “A single data loss and recovery event can escalate very quickly and become extremely expensive to an organisation. However, there are tools that can granularly restore items, messages, attachments and even notes and contacts, eliminating the need for a backup recovery server. Tools that function in this capacity can save companies over 50 percent of restoration time when compared to using traditional methods.”

Three hundred and twenty six individuals participated in this survey. Fifty-seven percent were IT personnel, 17 percent were engineers, 14 percent represented sales, four percent were marketers and eight percent were identified as other.

About Kroll Ontrack Inc.
Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, backup, search, analyse, produce and present data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data backup, data destruction, electronic disclosure and document review. Kroll Ontrack is a subsidiary of Altegrity, an industry-leading provider of information solutions.