06 August 2009

Kroll Ontrack launches global Apple data recovery programme

Kroll Ontrack, provider of the world's leading data recovery and data management services, is launching a global data recovery portal for Apple customers. Its technical expertise in Apple recovery is now provided via a unique, dedicated service to Apple's Service Providers in various languages.

Apple Service Providers can easily register data recovery jobs in real time through a new, customised web portal, as well having immediate access to data recovery specialists and engineers. Once the data recovery job is registered via the portal, customers will receive automated updates directly from Kroll Ontrack.

Through its Ontrack® Data Recovery services, Kroll Ontrack offers fast, cost-effective data recovery solutions for Apple customers with Mac systems, servers, applications, files and operating systems, as well as iPod and iPhone devices.

Other benefits of the global data recovery portal include:

• A comprehensive evaluation and detailed report, specifying which files can be recovered.
• Real-time, 24/7 job tracking through access to Ontrack Online
• Access to industry-leading engineers with extensive experience in recovering data from Apple products.

"We at Mymacdealer, as well as our client, were very impressed by the promptness and personal attention given by the Ontrack Data Recovery team,” said Eric Morris, technician at Mymacdealer, an Apple Service Provider and recent user of the customised web portal.

"Kroll Ontrack simplified the data recovery process, we look forward to working with them more in the future"

Kroll Ontrack has specifically dedicated research and development resources to making Apple-specific data recovery breakthroughs. It recently launched an enhanced suite of data recovery technology for both Mac OS X Mail and Microsoft Entourage® e-mail, as well as data recovery capabilities for Apple Xsan® 2 clustered file system for Mac OS X.

"Apple Service Providers and users can now more easily benefit from the 20 years of data recovery experience and dedicated Apple expertise Kroll Ontrack has to offer", said Phil Bridge, managing director for Kroll Ontrack UK. "With the new global data recovery portal, customers who need data recovery have easier access to a much-needed service when data loss occurs"