23 May 2012

Kroll Ontrack announces data recovery breakthrough for Apple personal devices

London UK, 23 May, 2012 – Kroll Ontrack, the leading provider of data recovery, information management and legal technologies products and services, today announced new data recovery techniques to address logical failures, or operating system (OS) failures, on personal Apple devices, including iPhones, iPads and iPod touches. Equipped with proven recovery capabilities and a full range of data recovery tools for both logical and physical failures, Kroll Ontrack, through its Ontrack Data Recovery services, offers the most comprehensive data recovery for Apple devices on the market. With a diagnostic report that shows the quality of recoverable Apple device files, customers know exactly what will be returned to them prior to committing to the cost of the recovery.

Building on its 25 year history and delivering the most robust Mac recovery toolset in the industry, Kroll Ontrack has developed specialised tools and the unique ability to recover data that is logically inaccessible on the permanent storage of an Apple device. Common logical failures leading to data loss are deleted files, corrupt software, misplaced passwords and OS upgrade issues. According to a CNBC Economic Survey, over 50 percent of U.S. households own at least one Apple product, such as an iPad, iPhone or iPod touch. UK trends mirror this, with indications that Apple devices are the most adopted in organisations. Supporting the widespread adoption of Apple devices is an increasing array of data backup options -- whether it be the cloud or backup software. However, when individuals access their backup, it may not be up to date, accessible or usable. As a result, Kroll Ontrack has seen a 350 percent increase in personal Apple device data recovery requests in the past 12 months. The most requested data to be recovered from these devices are photos, videos and contacts followed by notes and text messages. In addition to the increase in personal device activity, Kroll Ontrack has also recovered over 1.1 petabytes of data from Apple devices in the past 12 months, which is a 16 percent increase over the prior 12 months.

“Apple devices are well known for their ease of use, high quality graphics, innovation and mobility. As a result, we see more critical data being stored on these devices and a greater sense of urgency to recover this data in the event of data loss,” said Robert Winter, chief engineer, Kroll Ontrack. “Kroll Ontrack can successfully address all Apple data loss situations, ensuring users have access to the data they want and need.”

About Kroll Ontrack Inc.
Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse, produce and present data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery, document review and ESI consulting. Kroll is a subsidiary of Altegrity, an industry-leading provider of information solutions.

Media Contact: Paul Griffin, Citigate Dewe Rogerson, +44 (0)20 7282 1041 paul.griffin@citigatedr.co.uk