21 October 2009

Electronically Stored Information (ESI) Management is top of mind for corporations, but effective implementation is falling short

Kroll Ontrack annual study reveals UK and US companies are at risk from knowledge gap between corporate document retention policies and ESI discovery readiness strategies

London, UK – Oct. 21, 2009 – A strong majority in the U.K. and U.S.A. (80 percent in the U.K. and 87 percent in the U.S.A.) have a document retention policy, but a much smaller number (41 percent in the U.K. and 46 percent in the U.S.A.) claim to have an ESI discovery readiness strategy.

This gap highlights a serious risk and a false sense of security that the existence of a document retention policy is adequate to protect organisations when litigation or other events requiring ESI strike. This is the key finding from the Third Annual ESI Trends Report, an independent study commissioned by Kroll Ontrack®, the industry’s leading provider of paper and electronic discovery, computer forensics and ESI consulting, jury consulting and courtroom presentation services.

This year’s survey also reveals only 14 percent of U.K. and 28 percent of U.S.A. companies strongly agree their ESI discovery policy or strategy is repeatable and defensible. However, only 39 percent of U.K. and 57 percent of U.S.A companies have a mechanism to preserve potentially relevant data when litigation or a regulatory investigation occurs. Without an identified means to suspend the expulsion of potentially responsive data, many companies are not positioned to execute proper preservation protocol or claim their ESI discovery readiness policy is effective.

“The economic downturn forced corporations to determine how to effectively and adequately defend organisational assets with fewer resources,” said Kristin Nimsger, president of Kroll Ontrack. “The best way for corporations to ‘do more with less’ is to implement sensible ESI preparedness strategies. Planning will not only prevent an ESI discovery misstep, but also serve as a corporation’s best discovery cost savings strategy. Furthermore, having a sound document retention policy is an important step, but without a reliable mechanism to ensure that the policy is properly implemented and, more importantly, may be suspended in response to litigation, companies are still at risk. Testing the defensibility of practices and policies before they are challenged in a legal proceeding is also highly advisable.”

The survey went on to reveal that 54 percent of U.K. and 63 percent of U.S.A. companies believe the need to produce ESI for litigation and or an investigation has increased in the past 12 months. Despite this, less than half of companies in the U.K. and U.S.A. have updated their ESI discovery policies to include newly utilised corporate technologies and channels such as virtualization and social networking sites. Moreover, U.K. and U.S.A. businesses report experiencing an average of at least one data breach annually, proving effective ESI risk management is further complicated by security considerations.

“Policies are only effective when they are kept up-to-date to include the tools, devices and communications their organisations are utilizing,” said Martin Carey, managing director for Kroll Ontrack U.K. “Sound planning does not stop with document retention and discovery readiness policies. In today’s environment, data security risks must be taken into account and addressed in a company’s document retention and ESI discovery readiness policies and strategies.”

Despite shortcomings, the survey does reveal a continued evolution with respect to ESI discovery readiness strategy creation and enforcement ownership. Companies both in the U.K. and U.S.A are looking to IT and legal to co-own this task, a drastic change from the inaugural report, when in-house counsel owned this function. Moreover, three quarters of businesses in the U.K. and U.S.A. claim IT and legal teams are effectively working together to respond to ESI discovery requests. This relationship is not without its challenges. IT is feeling the brunt of the work following the implementation of ESI discovery readiness policies, and time restraints, differences in day-to-day priorities as well as technical and legal expertise discrepancies were cited as the top collaboration challenges amongst both IT and legal.

“While IT and legal have joined forces and taken steps in the right direction, there is still work to be done,” added Carey. “Collaborating to create policies is one thing, but sound implementation, enforcement and management requires regular communication, cooperation and a lot of patience.”

This survey was conducted by Research Plus on behalf of Kroll Ontrack. A total of 461 online interviews were conducted amongst IT and in-house counsel within commercial businesses, 231 of which were in the U.S.A and 230 of which were in the U.K. Interviews were completed between June and August 2009.

The Legal Technologies & Consulting division of Kroll Ontrack provides corporations, law firms and government agencies with technology and consulting services for large scale paper and electronic discovery, computer forensics, and litigation readiness and response projects. Through the acquisition of TrialGraphix (September 2007), the leader in jury consulting and presentations, Kroll Ontrack now offers a wide range of trial services such as jury research; witness preparation; trial consulting; graphics; and presentation technology for mediations, arbitrations, and trial. Helping clients quickly and cost-effectively find, review, manage, produce and present relevant evidence, Kroll Ontrack is recognized as the leading electronic discovery provider by the Am Law Tech Survey (2002, 2003, 2004, 2005, 2006, 2007 & 2008).

About Kroll Ontrack Inc.
Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers recover, search, analyze, produce and present data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, advanced search, paper and electronic discovery, computer forensics, ESI and jury consulting, and presentation services. Kroll Ontrack is a technology services division of Kroll Inc., the global risk consulting company.

Alexandra Bell
Citigate Dewe Rogerson
+44 (0) 207 2822829

Nicola Vandermeer
Kroll Ontrack
+44 (0) 207 5499612

About KLDiscovery

KLDiscovery provides technology-enabled services and software to help law firms, corporations, and government agencies solve complex data challenges. With offices in 26 locations across 17 countries, KLDiscovery is a global leader in delivering best-in-class data management, information governance, and eDiscovery solutions to support the litigation, regulatory compliance, and internal investigation needs of clients. Serving organisations for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack data management business, KLDiscovery delivers world-class data recovery, disaster recovery, email extraction and restoration, data destruction, and tape management. KLDiscovery has been recognised as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500), and CEO Chris Weiler was a 2014 Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is a Relativity Certified Partner and maintains ISO/IEC 27001 Certified data centers around the world. Visit www.kldiscovery.com to learn more.

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