13 February 2013

Corporate business continuity needs met through newly developed Kroll Ontrack data recovery capabilities for NetApp, Dell EqualLogic and VMware

EPSOM, LONDON, 13 Feb., 2013 – Kroll Ontrack, the leading provider of data recovery, information management and e-disclosure  products and services, today announced the availability of new proprietary capabilities to address the latest versions and corresponding data loss challenges associated with NetApp®, Dell EqualLogic™, and VMware® systems. Leveraging its unique toolset, Kroll Ontrack has successfully recovered data from both software and hardware failures of current NetApp, Dell EqualLogic and VMware.

NetApp Storage Systems

Kroll Ontrack can now recover from multiple data loss failures within a NetApp storage environment. This capability was developed as a result of a three-drive failure in a RAID-DP®. Ontrack Data Recovery engineers are now able to emulate the NetApp RAID controller and retrieve the data from the array – even in the areas where there are more than two non-working HDDs.  Leveraging this capability, Kroll Ontrack recovered over 30 million files and 7TB for one customer that lost over 14 NetApp storage volumes.

Dell EqualLogic

“Through custom real-time development efforts, Kroll Ontrack has made six updates to its Dell EqualLogic toolset in the last year – each time for a new challenge,” said Robert Winter, chief engineer, Kroll Ontrack UK. “Our continuous innovation with respect to this enterprise tool has paid off. We’ve had a 100 percent success rate with Dell EqualLogic data recoveries.”

For example, a recent case involved two Dell EqualLogic volumes that were accidentally deleted from the user interface. One of the volumes was an NFS share from a Windows server and contained 600GB of business data, including Lotus Notes data. The other volume contained a VMware VMFS partition with MS SQL virtual servers. The R&D team solved the data structure related corruptions and implemented a full solution, resulting in a 100 percent recovery of the deleted volumes from the NFS share and VMware VMFS volume.

VMware

In addition to current model support for NetApp and Dell EqualLogic, Kroll Ontrack is continuously enhancing its VMware recovery capabilities. Recent improvements include faster and more accurate support for VMFS-5, deleted virtual disks and snapshots.

“When the Bank of Manhattan experienced a data loss event with a NetApp Storage Area Network that was running VMware ESXi 4.1, Kroll Ontrack was successfully able to utilise its proprietary solutions for our complex multiple layered operating systems platform, and provide prompt and attentive service throughout the resolution path,” said Curtis Birkmann, CIO, Bank of Manhattan. “As a result of its efforts, the Bank of Manhattan was able to restore key virtual servers in 30 percent less time than leveraging our traditional offsite recovery process. Further, Kroll Ontrack provided the Bank of Manhattan with complete images of key virtual servers, at the exact time of hardware failure, rather than at the time of last backup or snapshot. This approach allowed us to recover multiple integrated servers at the exact point of failure.”

“The value and resources we place on developing tools and capabilities to address new and difficult challenges are where Kroll Ontrack shines,” said Winter. “As a result of our efforts, we are achieving great success with the latest enterprise recovery challenges to ensure our corporate clients are back up and functioning just as they were before the data loss.”

About Kroll Ontrack Inc.

Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, backup, search, analyse, and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data backup, data destruction, electronic discovery and document review.

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Media Contacts

Georgia Hanias, Citigate Dewe Rogerson, + 44 (0) 207 638 9571 georgia.hanias@citigatedr.co.uk
Paul Griffin, Citigate Dewe Rogerson, + 44 (0) 207 282 1041 paul.griffin@citigatedr.co.uk